Target Action Planning – the Missing Link Between Strategy and Tactics
Most businesses pride themselves on their brilliant strategies. However, ask how they translate strategy into tactics to generate results and they will predictably go silent.What they lack is simply a goal- and priority-setting system to bridge strategy and tactics that creates action and accountability.Target Action Planning (TAP) is a technique you can use when your [...]
9 Important Elements in a Service Level Agreement
It is a very frequent occurrence that the Service Level Agreement (SLA) is just an afterthought when preparing and negotiating a contract, and the buyer is usually waiting for the supplier to produce the SLA agreement. Of course, this leads to the situation in which the SLA actually protects the supplier, not the buyer.So here [...]
How to Create a Strategy: a Case Study
Clients often tell me they’re not really clear about the concept of Strategy. It’s a lot easier than you might think. Strategy is one of the steps in the planning process and cycle. The sequence in the business planning process is Vision, Mission, Goals, Strategy.Vision is where you start and is the most abstract. Once [...]